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Government Empowered - AI/CRM Workshop

This workshop is open to registrants attending Government Empowered in Washington, D.C.

Join us for a complimentary workshop at the Government Empowered event in Washington, D.C. on November 8th.


  • You must be registered for Government Empowered to attend.
  • Please register through your event confirmation e-mail.
  • Must have some working knowledge of the Pega Platform.

Course Outline

AI/CRM Workshop - 3:00 pm - 4:30 pm
Learn how to:

  • Build next-best-action strategies using Customer Decision Hub (CDH) to generate personalized, real-time recommendations for 1:1 customer engagement.
  • Use Pega AI to evaluate customer context, and help customer service representatives negotiate complex customer requests with guided interactions.
  • Leave with a working knowledge of applying AI within CRM and that you can put to work for your organization.

Choose Your Format

Need help choosing the best format? Learn More.

  • Skill Level


  • Duration

    90 minutes

  • Platform Version

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