Mission
PW25: AI in Customer Service
3 Challenges
16 mins
Pega Customer Service™ is a premier application that predicts and manages today’s customer journey on a global scale. Be one of the first customers to get hands-on experience with the all new Pega Customer Service™ dynamic desktop. Empower your agents with increased efficiency and productivity in their interactions with your customers.
PW25 Configuring Conversational AI question detection
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Challenge
PW25 Configuring Conversational AI question detection
2 Tasks
5 mins
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U+ Comms wants to detect when a customer asks questions about a trade-in program and present the question automatically to the agent to be answered by...
PW25 Configuring case types and Knowledge Buddy for Agentic Messaging
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Challenge
PW25 Configuring case types and Knowledge Buddy for Agentic Messaging
4 Tasks
5 mins
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U+Comms plans to enhance its self-service offerings by integrating more advanced features into their chatbot. In this session, you will learn how a...
PW25 Configuring a Customer Simulator voice scenario and simulation
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Challenge
PW25 Configuring a Customer Simulator voice scenario and simulation
3 Tasks
5 mins
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U+ Comms wants to provide their CSRs with a quick training on how to update their customer's profile to paperless billing statements.
Use the...
