Mission
PW25: GenAI for End Users: Using Coach and Knowledge Buddy
4 Challenges
21 mins
Elevate your enterprise operations by transforming every team member into a top performer using the Pega Platform™ with AI-powered contextual guidance. Join this session to learn how Pega GenAI Coach seamlessly integrates your best business practices and comprehensive workflow context with generative AI, delivering unparalleled efficiency gains across your entire organization. Discover how you can harness the collective knowledge of your enterprise with Pega GenAI™. Pega Knowledge Buddy connects your employees instantly with the information they need, enhancing productivity and accelerating outcomes across all business functions.
PW25 Creating a Knowledge Buddy
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Challenge
PW25 Creating a Knowledge Buddy
1 Task
5 mins
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As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...
PW25 Creating Knowledge Buddy content
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Challenge
PW25 Creating Knowledge Buddy content
3 Tasks
5 mins
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Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions about the...
PW25 Configuring a Pega GenAI Coach
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Challenge
PW25 Configuring a Pega GenAI Coach
3 Tasks
5 mins
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U+ Bank is struggling with a 30% increase in customer complaints, resulting in longer resolution times and declining satisfaction scores. They want to...
PW25 - Enhancing a Pega GenAI Coach
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Challenge
PW25 - Enhancing a Pega GenAI Coach
3 Tasks
5 mins
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U+Bank wants to extend their Customer Complaint coach to utilize pulse feeds and a Pega Knowledge Buddy. This will allow them to give better guidance...
