Mission
PW25 Introduction to Pega Customer Decision Hub
5 Challenges
1 hr 35 mins
Hands-on Training: Introduction to Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This training session will cover the latest features of the Customer Decision Hub focusing on using the Next-Best-Action Designer to adhere to best practices. Participants will gain practical experience with next best actions, explore AI's role in arbitration and decision-making, and learn about the Impact Analyzer and other simulation tools.
Sunday, June 1, 2025
| Morning Session | 9:00 AM - 12:30 PM |
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PW25 Using Self-study Buddy in Pega Academy
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Challenge
PW25 Using Self-study Buddy in Pega Academy
2 Tasks
10 mins
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Help students navigate through Self-study Buddy, an intelligent assistant designed to support students in their learning journey, to engage and get...
PW25 Exploring cross-sell on the web
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Challenge
PW25 Exploring cross-sell on the web
3 Tasks
20 mins
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U+ Bank recently completed a project where customers who log in to their account page see credit card offers.
After login to the U+ Bank website...
PW25 Prioritizing actions using AI
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Challenge
PW25 Prioritizing actions using AI
4 Tasks
20 mins
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When customers log in to the U+ Bank website, they see the credit card offers for which they qualify based on the engagement policy defined by the...
PW25 Analyzing the impact of applying business levers
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Challenge
PW25 Analyzing the impact of applying business levers
2 Tasks
20 mins
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U+ Bank is cross-selling on the web by presenting various credit cards to its customers. Last year the business decided to boost the Credit Cards...
PW25 Analyzing the impact of applying engagement policies
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Challenge
PW25 Analyzing the impact of applying engagement policies
2 Tasks
20 mins
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U+ Bank is currently cross-selling on the web by presenting various credit cards to its customers. The business wants to present more personalized...
