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Assigning and completing work for Business Architects

4 Topics

1 hr

Visible to: All users
Beginner Pega Platform '23 Case Management Constellation English

As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing work allows you to design Pega solutions to orchestrate workflow across functional teams, complete work collaboratively, improve customer experience and drive effectiveness for the organization.  

In the module, you learn how Assignments are routed to the best-available user, how creating cross-functional work groups and Pega's approval process improves operational efficiency, and how to ensure work gets completed on-time using Service Level Agreements. 

After completing this module, you should be able to:

Describe the business value of Pega's workflow automation features associated with routing and approvals.
Explain the importance of work groups in improving process efficiency.
Differentiate between the goal and deadline intervals relative to Service-Level Agreements.
Explain the role of Case Urgency in ensuring work is completed on time.

Practice what you learned in the following Challenges:

Approving work for BAs v1 Routing work to users for BAs v1 Establishing Service-Level Agreements for BAs v1

Available in the following mission:

Business Architect v6

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