Assigning and completing work for Business Architects

As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing work allows you to design Pega solutions to orchestrate workflow across functional teams, complete work collaboratively, improve customer experience and drive effectiveness for the organization.  

In the module, you learn how Assignments are routed to the best-available user, how creating cross-functional work groups and Pega's approval process improves operational efficiency, and how to ensure work gets completed on-time using Service Level Agreements. 

After completing this module, you should be able to:

Practice what you learned in the following Challenges:

Available in the following mission: