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Module

Assigning work

5 Topics

57 mins

Visible to all users
Advanced Pega Platform 8.3.1 English

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund is processed by a member of the accounting team.

In this module, you learn how to leverage work parties in routing and how to customize the Get Next Work functionality to fulfill the requirements.

After completing this module, you should be able to:

Compare push routing to pull routing
Leverage work parties in routing
Explain the default Get Next Work functionality
Customize Get Next Work

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