Designing complex Case Life Cycles

Pega Platform™ applications use conditional logic to model complex workflows. In this module, you engage in a conversation about the design of complex Case life cycles, including automated decisioning in Process Flows, skipping specific Stages and Processes, incorporating Optional actions, developing hierarchical Case relationships, and accommodating multi-level decision making.

Estimated module duration: 1.5 hours

Engage at your own pace, with Socrates guiding your understanding of the material. For an optimal experience, complete the module in one session.

After completing this module, you should be able to:

• Model complex business processes using Process Flows.
• Configure When condition Rules to enable conditional behavior in Pega applications.
• Incorporate Decision shapes and business logic to automate the path of a Process.
• Incorporate conditional logic to model complex Case Life Cycles.
• Empower users to provide additional support in resolving Cases by providing Optional actions and Processes.
• Facilitate faster Case resolution by incorporating optional Actions in data objects.
• Incorporate complex decision logic using Decision tables and Decision trees.
• Accommodate hierarchical workflows by initiating parent and child Case relationships.
• Incorporate a Wait Step to pause Case processing.
• Preserve company resources by automating the detection of duplicate Cases.

Practice what you learned in the following Challenges:

Available in the following mission: