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LCAB Defining a customer Microjourney

10 Topics

1 hr 45 mins

Pega Platform 8.8
Visible to: Pega Flex Instructors, System Architect Flex Private Sep-11-2023, System Architect Flex Sep-11-2023, and System Architect Flex Sept 18 2023
Beginner Pega Platform 8.8 Case Management Pega Express Constellation English

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

After completing this module, you should be able to:

Identify the elements of a case life cycle: stages, processes, and steps.
Differentiate between a primary stage and alternate stage.
Model the life cycle of a case type.

Available in the following mission:

LCAB Low-Code App Builder

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