Module
LCAB Defining a customer Microjourney
10 Topics
1 hr 45 mins
Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.
After completing this module, you should be able to:
Available in the following mission:
Topics
Pega Express introduction: Video lesson
10 mins
Pega Express - Discovery and prepare phases: Video lesson
15 mins
Directly capture objectives (DCO): Video lesson
5 mins
Pega Express delivery approach
5 mins
Case Life Cycle
10 mins
Case life cycle design: Video lesson
20 mins
Case Life Cycle design
10 mins
Multi-step Forms
5 mins
Draft mode: Video lesson
5 mins
Draft mode
10 mins
Module Quiz
10 mins