Managing Case relationships for the Business Architect

As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes using focused, modular Case Types that are orchestrated to work together to achieve the desired strategic outcome.  

In this module, you explore the business value in creating parent and child Case relationships, as well as increasing operational efficiency identifying duplicate Cases.

Beginner

Case Management

Constellation

English

After completing this module, you should be able to:

Describe the role of the parent and child Case relationship for managing workflow complexity.

Explain the business value in creating child Cases.

Identify the context for using Wait steps to manage Case dependencies.

Explain how the search duplicate Case logic identifies duplicate Cases.

Practice what you learned in the following Challenges:

Adding a duplicate Case search for BAs v2 Creating a child Case for BAs v2

Available in the following mission:

Business Architect v7

Topics

Creating Case relationships

15 mins

Managing Case workflow dependency

10 mins

Duplicate Case search

5 mins

Module Quiz

10 mins