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Module

Pega Smart Investigate technologies

3 Topics

20 mins
Pega Smart Investigate Agentic Automation 24.2
Visible to: All users Applies to: Pega Smart Investigate Agentic Automation 24.2

Explore how Pega Smart Investigate™ Agentic Automation streamlines exception handling by automating multichannel inputs, orchestrating investigation workflows, and enhancing operational efficiency while supporting implementation of regulatory compliance.

 

Beginner
English

After completing this module, you should be able to:

Describe the three-tiered case structure of Pega Smart Investigate Agentic Automation and how it organizes payment exception handling.
Explain how the application processes payment investigations across multiple channels, including the use of Society for Worldwide Interbank Financial Telecommunication (Swift) messages and email communications.
Identify how agentic automation reduces manual intervention in payment exception handling and improves response times.

Available in the following mission:

Pega Smart Investigate Agentic Automation v1

Topics

Pega Smart Investigate for financial services

5 mins

Pega Smart Investigate Agentic Automation architecture

5 mins

Pega Smart Investigate Agentic Automation walkthrough

5 mins

Module Quiz

5 mins

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