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My Pega account FAQs

Most frequently asked questions

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You must have an active Pega account to view your certification.

View our simple PDF guide to learn how to get your Pega certification displayed on your Pega account profile.

If you need help adding an email address to your Pega account, see the FAQ below: How do I add an additional email address to my Pega account?

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The LSA Architecture exam is a prerequisite exam only and is not considered a certification. 

You cannot use the Verify Certification, and a certification badge is not awarded or displayed on your Pega account profile.

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The name printed on the certificate is taken from your Pearson VUE Candidate record.

Log in to your Pearson VUE account and follow the guidance to update your Pearson VUE account profile.

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Yes. You can share your achievement badges on LinkedIn and X.

To share your achievements, view your profile and hover over the Share icon to select which social media site you want to share your achievements on.

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Use our account merging wizard if you have more than one Pega account and want to consolidate your past activities and achievements into a single Pega account.

Note: Merging accounts cannot be undone. Please be sure you want to merge multiple Pega accounts before completing the merge process.
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  1. Log in to accounts.pega.com.
  2. Hover on your name in the upper-right corner and select My Account Settings.
  3. In the Manage your email addresses section, enter an alternate email address and then click Send Verification.

You will receive an email to verify the new email account. Once verified, the new email address will be marked as an alternate email address for your Pega account.

To confirm the alternate email address has been added to your account, access My Account Settings where you will see your alternate email displayed in the Other Email Addresses section.

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To change the primary email address on your Pega account:

  1. Log in to your Pega account.
  2. In the upper-right corner, click your login name and then select My Account Settings.
  3. Confirm the email address you want to set as Primary is listed in the Alternate email(s) section.
    • If the email address is not listed, enter the email address in the Add another email address field and click Send Verification. Then, follow the instructions to verify the email address.
  4. Click the Actions menu (. . .) for the email address you want to make the primary email address and then click Make primary.
Note:  Your previous primary email address is still associated with your Pega account. If you want this previous email address to be listed as an alternate email address, enter the email address in the Add another email field, then click Send Verification. Then, follow the instructions to verify the email address.

Questions about your Pega account

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Create your free Pega account here.

An active Pega account not only provides you with full access to all of Pega's websites such as Pega Community and Pega Support Center, it also enables you to track your mission progress in Pega Academy and earn valuable achievements.

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If you do not have a Last (Family) name, enter a "." (dot) in the Last name field to represent no Last name in My Pega

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This error indicates that you have not responded to the Confirm your email address notification sent from Pega. Locate the email and confirm your email address using the link provided. This is the only way to activate your Pega account.

Tip: Check your Junk email folder
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To reset the password to your Pega account:

  1. Click the Need help signing in? link.
  2. Click Forgot password?
  3. In the Company Email field, enter the primary email address for your Pega account.

You will receive an email from Pega Accounts with instructions for how to reset your password.

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For help logging into your Pega account, contact the Pega Accounts Support team.

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The Pega Accounts Support team is able to manually merge accounts for you through a rigorous process to validate your past ownership of an account. Please get in touch to merge your accounts so that you receive credit for all of your Pega achievements.

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To update your account with additional email addresses, go to your My Pega profile.

In the upper-right corner, click on your login name, then select My Settings.

In the Login Information section, click Add Email Address to add an additional email address to your Pega account.

If you are still having trouble with your Pega account, contact the Pega Accounts support team.

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