Work assignment

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center, or a refund is processed by a member of the accounting team.

In this module, you learn how to leverage work parties in routing and how to customize the Get Next Work functionality to fulfill the requirements.

Advanced

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Compare push routing to pull routing

Explain the default Get Next Work functionality

Customize Get Next Work

Leverage work parties in routing

Disponível na seguinte missão:

Work Delegation Design v2

Tópicos

Push routing and Pull routing

10 min

Case participants and routing

15 min

Get Next Work feature

10 min

Get Next Work customization

15 min

Alternative ways to find work

20 min

Quiz do módulo

5 min