Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation. CSRs receive...

Learn how to better manage your employees by understanding where they spend their time throughout the day. Identify detractors from production work...

Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Learn the basic automation functionality, configuration options, intelligent recording and interrogation methods, process flow, terminology, and core...

In this mission, you learn about cases and data in a Pega Sales Automation™. Upon completion, you can create a Pega Sales Automation application...

Building upon the foundational knowledge acquired in the System Architect mission, the Senior System Architect mission continues the journey to...

Machen Sie sich mit den grundlegenden Prinzipien der Anwendungsentwicklung auf der Pega-Plattform vertraut. Anhand dieser Prinzipien können...

Learn the core application development principles of Pega Platform™ '24.2 from Pega GenAI Socrates™, a new conversational Socratic AI learning...