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Pega Cloud Essentials

  • Mission

    Pega Cloud Essentials

    4 Modules

    2 hrs 40 mins

    Visible to: All users
  • Begin your journey with Pega Cloud® by gaining foundational knowledge about this exclusive Pega-as-a-service offering. Equip yourself to use Pega...

Pega Diagnostic Center Foundations

  • Mission

    Pega Diagnostic Center Foundations

    4 Modules

    3 hrs 25 mins

    Visible to: All users
  • Pega Diagnostic Center (PDC) provides a holistic view into the inner workings of your applications. With PDC, you can design your system in an optimal...

Pega Voice AI

Best practices for keeping your Pega applications running smoothly

  • Module

    Best practices for keeping your Pega applications running smoothly

    3 Topics

    25 mins

    Visible to: All users
  • Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...

Pega positioning for Business Architects

Form autofill

  • Module

    Form autofill

    3 Topics

    20 mins

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega Cloud subscriptions

  • Module

    Pega Cloud subscriptions

    2 Topics

    20 mins

    Cloud
    Visible to: All users
  • Explore an overview of Pega Cloud® subscriptions, including the various environments and services available that are available to you. Explore the key...

Pega Support

  • Module

    Pega Support

    2 Topics

    25 mins

    Pega Cloud for Government
    Visible to: All users
  • Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Topics

    25 mins

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Script adherence

  • Module

    Script adherence

    3 Topics

    20 mins

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

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