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Pega Voice AI
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Mission
Pega Voice AI
8 Modules
2 hrs 50 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Reviewing log files
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Module
Reviewing log files
6 Topics
45 mins
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Reviewing log files
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Challenge
Reviewing log files
3 Tasks
15 mins
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During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...