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Application Development
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Module
Application Development
4 Topics
40 mins
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Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.
Managing application development
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Module
Managing application development
3 Topics
45 mins
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Project team members use the Developer assistant pane to organize work and Agile Workbench to create, view, and update user stories, bugs, and...
Debugging application errors
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Module
Debugging application errors
2 Topics
30 mins
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Pega Platform applications
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Module
Pega Platform applications
4 Topics
30 mins
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Design and build a Pega application to address real-life business needs, using a low-code Pega Platform™ tool, such as Pega Platform: Community...
Best practices for keeping your Pega applications running smoothly
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Module
Best practices for keeping your Pega applications running smoothly
3 Topics
25 mins
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...
Business conditions
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Module
Business conditions
2 Topics
20 mins
Pega Customer Service 8.8 -
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Circumstancing case processing
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Module
Circumstancing case processing
7 Topics
1 hr
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Create variations of a rule that can be executed in specific circumstances, to better tailor application behavior to variations identified by the...
Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Topic
10 mins
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Configuring customer verification
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Module
Configuring customer verification
2 Topics
20 mins
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The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Creating a Pega Platform application
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Module
Creating a Pega Platform application
3 Topics
30 mins
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...