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Getting started with App Factory

  • Module

    Getting started with App Factory

    2 Topics

    22 mins

    Pega Platform 8.4 Visible to: All users
  • Set up App Factory and learn about the persona-based experiences that come enabled out-of-the-box. 

Getting started with Digital Messaging

  • Module

    Getting started with Digital Messaging

    2 Topics

    15 mins

    Visible to: All users
  • In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Governance

  • Module

    Governance

    3 Topics

    35 mins

    Pega Customer Decision Hub 8.8 Visible to: All users
  • Transparent artificial intelligence is becoming an important requirement for many businesses. Learn about the model transparency settings in...

Guiding a customer service agent with coaching tips

  • Module

    Guiding a customer service agent with coaching tips

    2 Topics

    15 mins

    Pega Customer Service 8.8 Visible to: All users
  • Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

Guiding a customer service agent with dialogs

  • Module

    Guiding a customer service agent with dialogs

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Guiding principles for Pega reuse

  • Module

    Guiding principles for Pega reuse

    4 Topics

    25 mins

    Visible to: All users
  • Learn about the guiding principles of Pega enterprise reuse. Enterprise reuse is critical for scaling any technology solution, and the unique...

Handling flow changes for cases in flight

Identifying account opportunities

  • Module

    Identifying account opportunities

    1 Topic

    10 mins

    Visible to: All users
  • Engagement maps are planning tools that allow sales managers and sales representatives to identify sales opportunities by visualizing product...

Identifying performance issues and making continuous improvements

  • Module

    Identifying performance issues and making continuous improvements

    2 Topics

    35 mins

    Visible to: All users
  • Learn how to identify performance and user-facing bottlenecks that affect your applications and understand how system updates affect your applications...

Skipping a Process or a Stage

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