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Business Architect

Email Bots for Pega Customer Service

Low-Code App Builder Extended

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    9 Modules

    7 Challenges

    6 hrs 25 mins

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Email Bot Foundation

Pega Low-Code App Factory

  • Mission

    Pega Low-Code App Factory

    4 Modules

    1 hr 38 mins

    Pega Platform 8.4 Visible to all users
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Application Development

Business conditions

  • Module

    Business conditions

    2 Topics

    20 mins

    Pega Customer Service 8.8 Visible to all users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configuring chat queues and routing

  • Module

    Configuring chat queues and routing

    5 Topics

    40 mins

    Visible to all users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

  • Module

    Configuring Digital Messaging Manager

    7 Topics

    1 hr 5 mins

    Visible to all users
  • The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

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