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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...
Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...
U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though cases are increasing, they are...
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
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