The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...