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Contact center foundations
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Module
Contact center foundations
11 Topics
1 hr 50 mins
Pega Customer Service 8.8 -
Learn about the history and evolution of the contact center. Discover the challenges of both contact center leaders and agents, the solutions that...
Contact center value drivers
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Module
Contact center value drivers
2 Topics
20 mins
Pega Customer Service 8.8 -
Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the...
Content administration
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Module
Content administration
10 Topics
1 hr 45 mins
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Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Core concepts of Constellation as a building platform
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Module
Core concepts of Constellation as a building platform
2 Topics
25 mins
Pega Platform '24 -
Learn the difference between Pega's traditional section-based architecture and the new view-based architecture (Constellation) and how developers and...
Creating a child Case
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Module
Creating a child Case
1 Topic
15 mins
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Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating a Rule
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Module
Creating a Rule
5 Topics
45 mins
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Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Creating a data relationship
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Module
Creating a data relationship
2 Topics
30 mins
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Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating and testing personas
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Module
Creating and testing personas
2 Topics
15 mins
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Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...
Creating and understanding decision strategies
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Module
Creating and understanding decision strategies
4 Topics
1 hr 10 mins
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Next-Best-Action Designer provides a guided and intuitive UI to bootstrap your application development with proven best practices that generate the...
Creating Data Objects
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Module
Creating Data Objects
3 Topics
30 mins
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Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...