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Organization of work for robots

  • Module

    Organization of work for robots

    6 Topics

    55 mins

    Pega Robot Manager 8.8 Visible to: All users
  • Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...

Out-of-the-box configurations

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Pega Robot Manager Overview

  • Module

    Pega Robot Manager Overview

    5 Topics

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • Gain an overview of Pega Robot Manager. Determine the technology's best use cases and discover how to use Robot Manager as a control center for your...

Pega Robotic Automation

Pega Robotic Process Automation

  • Module

    Pega Robotic Process Automation

    8 Topics

    1 hr 5 mins

    Visible to: All users
  • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Topics

    25 mins

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Permitting access to Pega Robot Manager

  • Module

    Permitting access to Pega Robot Manager

    7 Topics

    45 mins

    Visible to: All users
  • Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...

Prioritizing robots for work adjustments

  • Module

    Prioritizing robots for work adjustments

    14 Topics

    1 hr 35 mins

    Pega Robot Manager 8.5.1 Visible to: All users
  • When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...

Project structure in Pega Robot Studio

  • Module

    Project structure in Pega Robot Studio

    7 Topics

    40 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...

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