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2 hrs 50 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
1 hr 5 mins
Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
1 hr 25 mins
Learn how to authorize users to define roles and assign privileges to members of an access group.
Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.
Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track actions...
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
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