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Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    2 hrs 50 mins

    Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Access control

Application security

Attribute-based access control

  • Module

    Attribute-based access control

    5 Topics

    1 hr 5 mins

    Visible to all users
  • Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

Organizing and managing access to case attachments

  • Module

    Organizing and managing access to case attachments

    3 Topics

    25 mins

    Visible to all users
  • Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Role-based access control

Securing and auditing data

Voice AI components

  • Module

    Voice AI components

    2 Topics

    15 mins

    Pega Customer Service 8.8 Visible to all users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Configuring security policies

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