Tools and knowledge to help you succeed.
Master Pega products and capabilities with advice from our experts.
Explore solutions, events, and customers
Register for our flagship event
Discover program benefits and enablement resources
Extend Pega with components and apps
Manage your organization's relationship with Pega
Drive success with centralized content and resources
Find product guides and reference docs
Complete missions, earn badges, and stay current
Pega Constellation Design System
Browse library of UI/UX templates, patterns, and components
Log in or sign up to set up user profile.
Log in or sign up to set up personalized notifications.
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
1 hr 5 mins
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.