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Adapters

  • Module

    Adapters

    5 Topics

    30 mins

    Visible to all users
  • There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...

Auto-balancing in Pega Robot Manager

  • Module

    Auto-balancing in Pega Robot Manager

    5 Topics

    30 mins

    Pega Robot Manager 8.5.2 Visible to all users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Automation package Deployment

  • Module

    Automation package Deployment

    6 Topics

    34 mins

    Visible to all users
  • Pega Robot Studio™ uses a deployment process that developers can implement regardless of the distribution strategy used by an organization. The...

Automation techniques

  • Module

    Automation techniques

    4 Topics

    29 mins

    Visible to all users
  • While programming an automation can be unique to the style a developer, there are some simple techniques that make the process easier without having...

Basic interrogation

Basic robotic automations

Citrix robotic project design

  • Module

    Citrix robotic project design

    1 Topic

    25 mins

    Pega Robotic Automation 19.1 Visible to all users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Components

  • Module

    Components

    7 Topics

    47 mins

    Visible to all users
  • Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...

Configuring common phrases for agents

  • Module

    Configuring common phrases for agents

    1 Topic

    10 mins

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • Module

    Configuring customer verification

    2 Topics

    20 mins

    Visible to all users
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

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