Skip to main content

Search

Automation techniques

Automation techniques and best practices

  • Module

    Automation techniques and best practices

    9 Topics

    1 hr 15 mins

    Pega Robotic Automation 21.1 Visible to: All users
  • Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...

Basic interrogation

Basic robotic automations

Citrix robotic project design

  • Module

    Citrix robotic project design

    1 Topic

    25 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Components

Configuring common phrases for agents

Creating custom tabs

  • Module

    Creating custom tabs

    2 Topics

    25 mins

    Visible to: All users
  • Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Creating workgroups and assignment types in Pega Robot Manager

  • Module

    Creating workgroups and assignment types in Pega Robot Manager

    1 Topic

    10 mins

    Pega Robot Manager 8.5.1 Visible to: All users
  • Create work groups and assignment types directly in Pega Robot Manager.

Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice