Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...

In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for data scientists who manage...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...