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Pega Constellation Design System
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13 hrs 10 mins
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
2 hrs 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
4 hrs 25 mins
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
1 hr 15 mins
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
3 hrs 20 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...
Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for data scientists who manage...
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
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