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Accessing sourced data in a case

Adding an external data source to a data type

Application data manipulation

Application data manipulation in Dev Studio

  • Module

    Application data manipulation in Dev Studio

    2 Topics

    25 mins

    Pega Platform '23 Visible to: All users
  • Configure Data Transforms in Dev Studio to initialize or manipulate data for ease of application development and maintenance.

Application essentials

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Topics

    1 hr 45 mins

    Pega Customer Decision Hub '23 Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Calculating values

Capturing and presenting data

Configuring chat queues and routing

  • Module

    Configuring chat queues and routing

    5 Topics

    40 mins

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

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