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Accessing sourced data in a case
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Module
Accessing sourced data in a case
5 Topics
1 hr 5 mins
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Configure the structure and refresh strategies for data pages to optimize the retrieving, refreshing, and persistence of data for case processing.
Adding an external data source to a data type
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Module
Adding an external data source to a data type
2 Topics
30 mins
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Configure data types based on external data models to simplify integration with external systems.
Application data manipulation
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Module
Application data manipulation
2 Topics
15 mins
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In some cases, a data reference is insufficient for your business need. Pega Platform™ provides Data Transforms to copy selected data from one source...
Application data manipulation in Dev Studio
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Module
Application data manipulation in Dev Studio
2 Topics
25 mins
Pega Platform '23 -
Configure Data Transforms in Dev Studio to initialize or manipulate data for ease of application development and maintenance.
Application essentials
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Module
Application essentials
4 Topics
40 mins
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Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
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Building the customer analytical data model
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Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
Pega Customer Decision Hub '23 -
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Calculating values
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Module
Calculating values
1 Topic
25 mins
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Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight. Automatic...
Capturing and presenting data
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Module
Capturing and presenting data
3 Topics
45 mins
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Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...
Configuring chat queues and routing
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Module
Configuring chat queues and routing
5 Topics
40 mins
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...