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Auto-balancing in Pega Robot Manager

  • Module

    Auto-balancing in Pega Robot Manager

    5 Topics

    30 mins

    Pega Robot Manager 8.5.2 Visible to all users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Creating a case from email

Implement PDF files in robotic automations

  • Module

    Implement PDF files in robotic automations

    8 Topics

    59 mins

    Pega Robotic Automation Visible to all users
  • The Pega Robot Studio implementation of the PDF Connector component makes work with PDF files easier because you can visually identify the items in...

Routing email based on content

  • Module

    Routing email based on content

    3 Topics

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot

  • Module

    Training the email bot

    2 Topics

    20 mins

    Visible to all users
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Creating a case from an email

Creating a robotic test solution for Citrix

  • Challenge

    Creating a robotic test solution for Citrix

    6 Tasks

    30 mins

    Robotic Process Automation Visible to all users
  • The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...

Dismissing a Citrix logon window

  • Challenge

    Dismissing a Citrix logon window

    4 Tasks

    20 mins

    Robotic Process Automation Visible to all users
  • As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...

Routing email based on content

Suggesting a reply based on email content

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