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Case Management Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 hrs 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Senior System Architect

Debugging system performance

Decision tables and trees

Extending Service-Level Agreement configurations

Flow Action processing

Managing concurrent Case access

Measuring system performance

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