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Challenge

Adding an external data source to a data type

7 Tasks

30 mins

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

Challenge

Configuring case approvals with an authority matrix

2 Tasks

10 mins

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

Challenge

Configuring customer verification

3 Tasks

15 mins

The business wants to make sure that all customer service agents verify the identity of a customer at the start of an interaction. You have been asked...

Challenge

Configuring security policies

3 Tasks

5 mins

GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...

Challenge

Creating a case from an email

4 Tasks

20 mins

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

Challenge

Creating a new application ruleset

2 Tasks

10 mins

Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

Challenge

Creating a robotic test solution for Citrix

6 Tasks

30 mins

The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...

Challenge

Dismissing a Citrix logon window

4 Tasks

20 mins

As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...

Challenge

Routing email based on content

4 Tasks

15 mins

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...

Challenge

Suggesting a reply based on email content

6 Tasks

15 mins

Your team asks you to update the Pega Customer Service™ email channel. You need a suggested reply for when a customer sends an email and there is some...

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