Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Pega Platform™ provides the Create PDF automation, which allows you to attach a screenshot of a view to the case in PDF format.

Pega Platform™ allows you to design complex decision logic by using decision tables. Decision tables are a helpful approach when you must test the...

Pega Platform™ allows you to design complex decision logic by using decision trees. Decision trees can evaluate against different test conditions and...

Automate decision-making to reduce processing time and ensure consistency between cases.

Learn about Pega’s Case Management capability

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Model approval processing involving a reporting hierarchy to model managerial approvals that are applied consistently to cases.

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...