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Case Management Intermediate
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Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 15 mins
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Continue learning about case management using Pega Platform™.
Note: The example applications and challenge applications in this mission are built on...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
2 Modules
9 Challenges
6 hrs 30 mins
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Application migration
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Module
Application migration
4 Topics
35 mins
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application rulesets
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Module
Application rulesets
3 Topics
35 mins
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Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
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Module
Application versioning
1 Topic
15 mins
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Approving cases with an authority matrix
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Module
Approving cases with an authority matrix
2 Topics
25 mins
Pega Platform 8.2 -
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Configuring cascading approvals with an authority matrix
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Module
Configuring cascading approvals with an authority matrix
2 Topics
20 mins
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Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
Decision tables and trees
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Module
Decision tables and trees
4 Topics
35 mins
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Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Duplicate and temporary cases
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Module
Duplicate and temporary cases
4 Topics
30 mins
Pega Platform -
Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...