Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Create variations of a rule that can be executed in specific circumstances, to better tailor application behavior to variations identified by the...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...

Pega Platform™ provides tools to debug applications and evaluate application performance through performance statistics, events, and system logs...

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...