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Pega Voice AI
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Mission
Pega Voice AI
8 Modules
2 hrs 50 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
2 Modules
9 Challenges
6 hrs 30 mins
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Tasks
20 mins
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
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Challenge
Adding clickstream data to a customer profile
6 Tasks
30 mins
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U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to their customers on its website. The data scientists want to...
Configuring application rulesets
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Challenge
Configuring application rulesets
1 Task
20 mins
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The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
Creating a new application ruleset
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Challenge
Creating a new application ruleset
3 Tasks
10 mins
Pega Platform 8.5 -
Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...
Creating a new entity
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Challenge
Creating a new entity
5 Tasks
15 mins
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating new aggregates on streamable data
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Challenge
Creating new aggregates on streamable data
3 Tasks
20 mins
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U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...
Merging a development branch
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Challenge
Merging a development branch
4 Tasks
30 mins
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The Payroll Setup case type provides automatic tax withholdings calculated based on the selected filing status. The current version of the case type...
Skimming a ruleset
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Challenge
Skimming a ruleset
3 Tasks
10 mins
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Your manager requests that you configure the filing status field in the Benefits setup case type as a radio selection with Single and Married options...