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Application Development Intermediate

Case Management Intermediate

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 hrs 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Preparation for 1:1 Customer Engagement Implementation

  • Mission

    Preparation for 1:1 Customer Engagement Implementation

    3 Modules

    11 Challenges

    7 hrs

    Visible to: All users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Senior System Architect

Activities

Activities and Automations

  • Module

    Activities and Automations

    3 Topics

    35 mins

    Visible to: All users
  • Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an Automation...

Extending Service-Level Agreement configurations

Background processing

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Topics

    1 hr 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

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