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Pega Voice AI
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Mission
Pega Voice AI
9 Modules
3 hrs 35 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation. CSRs receive...
Robotic Solution Development for Citrix
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Mission
Robotic Solution Development for Citrix
3 Modules
3 Challenges
3 hrs 35 mins
Pega Robotic Automation 19.1 -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Auto-balancing in Pega Robot Manager
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Module
Auto-balancing in Pega Robot Manager
5 Topics
30 mins
Pega Robot Manager 8.5.2 -
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Citrix robotic project design
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Module
Citrix robotic project design
1 Topic
25 mins
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Implement PDF files with robotic automations
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Module
Implement PDF files with robotic automations
7 Topics
55 mins
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Often clients create or receive PDF files within a process that require the user to manually edit form fields or validate the fields and data to...
Implementing Citrix in robotic solutions
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Module
Implementing Citrix in robotic solutions
7 Topics
1 hr 10 mins
Pega Robotic Automation 19.1 -
Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...
Robotic automations in Citrix
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Module
Robotic automations in Citrix
4 Topics
35 mins
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Accessing PDF data with automations
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Challenge
Accessing PDF data with automations
5 Tasks
15 mins
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The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...
Creating a robotic test solution for Citrix
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Challenge
Creating a robotic test solution for Citrix
6 Tasks
30 mins
Pega Robotic Automation 19.1 -
The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...
Dismissing a Citrix logon window
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Challenge
Dismissing a Citrix logon window
4 Tasks
20 mins
Pega Robotic Automation 19.1 -
As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...