Continue learning about case management using Pega Platform™.

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...