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5 hrs 15 mins
Continue learning about case management using Pega Platform™.
3 hrs 54 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
2 hrs 50 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
1 day 8 hrs 55 mins
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...
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