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Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 hrs 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Senior System Architect

Creating a case from email

Mobile apps for Pega applications

Routing email based on content

Training the email bot

Creating a case from an email

Deploying a mobile app for Pega Platform

Routing email based on content

Suggesting a reply based on email content

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