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  • Challenge

    Adding data records to a data object

    4 Tasks

    10 mins

    Visible to all users
  • When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

  • Challenge

    Adding dynamic functionality to a button

    3 Tasks

    10 mins

    Visible to all users
  • After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

  • Challenge

    Applying a style to a UI element

    2 Tasks

    5 mins

    Visible to all users
  • The UI team at GoGoRoads has asked you to style drop-down controls to simplify the drop-down list's appearance.

    The following table provides the...

  • Challenge

    Applying a theme and a style

    3 Tasks

    5 mins

    Visible to all users
  • The InsCorp marketing team has asked you to customize the GoGoRoad application theme to align with the company's brand. Apply the company's colors and...

  • Challenge

    Creating a data object

    3 Tasks

    10 mins

    Visible to all users
  • When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...

  • Challenge

    Creating a data relationship

    3 Tasks

    15 mins

    Visible to all users
  • The mayor of myTown asks you, the town projects manager, to enable residents who report problems online to enter contact information and list any...

  • Challenge

    Creating calculated fields

    3 Tasks

    15 mins

    Visible to all users
  • The MyTown mayor and the services coordinator want to track the amount of time that crews spend on repair phases. New fields in the Perform Repair...

  • Challenge

    Creating fields in views

    3 Tasks

    20 mins

    Visible to all users
  • Now that the stages and steps for the MyTown311 Service Request case life cycle are configured, the Mayor and the Services coordinator have determined...

  • Challenge

    Customizing a dashboard

    3 Tasks

    30 mins

    Visible to all users
  • During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

  • Challenge

    Customizing a portal

    2 Tasks

    10 mins

    Visible to all users
  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

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