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Enhancing the pricing Data Model

Routing weather cases to facility coordinators

Routing parking cases to facility coordinators

Extending applications to new business areas 

Handling flow changes for cases in flight

Identifying and mitigating security risks

Identifying and evaluating design options

Implementing an effective data model

Implementing web embed interfaces

  • Challenge

    Implementing web embed interfaces

    4 Tasks

    1 hr 30 mins

    Pega Platform '23 Visible to: All users
  • Metro Delivery Company (MDC) is a B2B company that specializes in delivering same-day intracity shipments from registered business partners to their...

Refactoring an existing service request type with a parallel flow

  • Challenge

    Refactoring an existing service request type with a parallel flow

    4 Tasks

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

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