Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...

Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...

During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...

The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...