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Accelerating revenue through channel partners

  • Module

    Accelerating revenue through channel partners

    3 Topics

    20 mins

    Visible to all users
  • Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...

Accessing sourced data in a case

Supporting agents with help content

  • Module

    Supporting agents with help content

    3 Topics

    20 mins

    Visible to all users
  • Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...

Achieving better results with Pega Sales Coach

  • Module

    Achieving better results with Pega Sales Coach

    1 Topic

    10 mins

    Visible to all users
  • Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...

Activities

  • Module

    Activities

    3 Topics

    40 mins

    Visible to all users
  • Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.

Adapters

  • Module

    Adapters

    7 Topics

    42 mins

    Visible to all users
  • There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...

Adding an external data source to a data type

Adding members to the sales team

  • Module

    Adding members to the sales team

    2 Topics

    15 mins

    Visible to all users
  • A user of Pega Sales Automation™ has an operator record that defines roles, territory affiliation, and data access. The user can be a member of your...

Adding more tracking time periods for contact policies

  • Module

    Adding more tracking time periods for contact policies

    2 Topics

    25 mins

    Visible to all users
  • Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...

Adding optional actions to a workflow

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