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Defining a customer Microjourney

Customer Service for Constellation troubleshooting

  • Module

    Customer Service for Constellation troubleshooting

    5 Topics

    1 hr 5 mins

    Pega Customer Service '23 Visible to: All users
  • This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...

Customizing the appearance of a form

Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Customizing the sales process

  • Module

    Customizing the sales process

    1 Topic

    10 mins

    Visible to: All users
  • The first steps in implementing a Pega Sales Automation™ application typically involve a gap analysis. The outcome of the gap analysis often contains...

The Data Model

Dashboards

  • Module

    Dashboards

    4 Topics

    25 mins

    Pega Process Mining Visible to: All users
  • Dashboards in Pega Process Mining present meaningful information in a visually appealing form and help you to see relationships in the data. For...

Validating data against business logic

Validating data in Dev Studio

Saving data to a system of record

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