Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Create work groups and assignment types directly in Pega Robot Manager.

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...

Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...

Deploy and assign automation packages to Pega Robot Manager.  Advance packages from development to production deployment levels.

As with any application, robotic project errors that cannot be easily debugged or resolved happen in production. The diagnostic tools in Pega Robot...