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Adding optional Actions to a workflow

Adding optional actions to a workflow for BAs

Attaching PDF files to a case

Overriding Case Urgency

Enforcing Service-Level Agreements

Approving work for BAs

Approving work

Routing work to users

Attaching PDF files to a case

  • Challenge

    Attaching PDF files to a case

    2 Tasks

    10 mins

    Pega Platform 8.8 Visible to: All users
  • InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Automating Decisions with Decision tables

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