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Lead System Architect

26 Modules

36 Challenges

23 hrs 24 mins

The Lead System Architect mission is an advanced mission for senior system architects who have passed LSA readiness are ready to take on the lead...


Pega Call

6 Modules

2 hrs 21 mins

Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...


Pega Lead System Architect Readiness Assessment

30 mins

This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.


Advanced background processing

3 Topics

22 mins

The design of background processing is crucial to meeting business service levels and automating process. Background processes must be carefully...


AI and robotic automation

1 Topic

10 mins

Artificial intelligence (AI) and robotic automation technology changes the way people work. AI and robotics both automate work, each in a different...


Assessing and monitoring quality

5 Topics

32 mins

Coupled with automated unit tests and test suites, monitoring the quality of the rules is crucial to ensuring application quality before application...


Assigning work

5 Topics

39 mins

A case is often assigned to a user to complete a task. For example, an employee expense requires approval by the manager of a cost center or a refund...


Conducting load testing

3 Topics

23 mins

Load testing is an important part of preparing any application for production deployment. It helps identify performance issues that may only become...


Conducting usability testing

2 Topics

15 mins

Introduction to conducting usability testing

Usability testing is a method for determining how easy an application is to use by testing the...


Configuring a CTI Link

2 Topics

15 mins

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

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