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Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Adding an external data source to a data type

Adding data records to a data object

Adding fields to Views

Manipulating application data

Creating work status values

Constructing Views in Constellation for BAs

Manipulating application data for BAs

Validating data against business logic for BAs

Creating data relationships for BAs

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