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Looking for instructor-led training?
22 hrs 35 mins
Continue learning about low-code application development using Pega Platform™.
1 hr 38 mins
At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
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